Black And White Business Solutions jobs - International Customer Support

Process: International Telecom Voice Process

Location - Hyderabad
Hi -tech city
5 days working
2 days Rotational off
2 way free transport(below 30kms)
Salary upto 4L

Required Profiles

Graduates or Undergraduates with Minimum 1 yr of experience into International Customer Support

Responsibilities:

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

 

Required skills:

• Good typing Speed.
• Good Communication Skill.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality