Currently Hiring For International Customer Support Voice Process.
Freshers and Experience Candidates with Customer Support Experience
Can apply with 10-15 Days Notice Period. Undergraduates and Graduates with any discipline can apply
Location- Bangalore
In this role, you will:
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA's. You will be working as a part of IT Help desk team assisting in application related technical issues.
- You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email, web tickets & remote support.
- The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
- The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
- They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
- You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments
- You will need to consistently seek and provide meaningful and actionable feedback in all interactions
- You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients
- Decisions that are made by you will impact your work and may impact the work of others
- You would be an individual contributor and/or oversee a small work effort and/or team.
- Please note this role may require you to work in rotational shifts
Required Qualifications,:
- Freshers and Experience Candidates with Customer Support Experience
Required Qualifications, International:
- Experience in Customer Service, or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Benefits
- Attractive incentive structure.
- 2 way cab facilities.
Location- Bangalore