Black And White Business Solutions jobs - International Customer Support Voice Process

International Customer Support Voice Process

Black And White Business Solutions
experience Fresher
salary 17,000 - 38,000 Per Month
Posted: 1 Year ago
Views: 0
Applications: 4
Openings: 1

Job Description

Currently Hiring For International Customer Support Voice Process.
Freshers and Experience Candidates with Customer Support Experience

Can apply with 10-15 Days Notice Period. Undergraduates and Graduates with any discipline can apply

Location- Bangalore

In this role, you will:
  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
  • You will also be responsible for closing the fault and complaints within SLA's. You will be working as a part of IT Help desk team assisting in application related technical issues.
  • You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email, web tickets & remote support.
  • The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
  • The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
  • They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
  • You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments
  • You will need to consistently seek and provide meaningful and actionable feedback in all interactions
  • You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients
  • Decisions that are made by you will impact your work and may impact the work of others
  • You would be an individual contributor and/or oversee a small work effort and/or team.
  • Please note this role may require you to work in rotational shifts

Required Qualifications,:
  • Freshers and Experience Candidates with Customer Support Experience

Required Qualifications, International:
  • Experience in Customer Service, or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Benefits
  • Attractive incentive structure.
  • 2 way cab facilities.

Location- Bangalore


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id889971
Locality Address Bannerghatta Road , Brookefields , Electronic City , Hebbal , Marathahalli
StateKarnataka
Country India

About Company

Black And White Business Solutions
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