Vaishno Softech Pvt Ltd jobs - International Non Voice Process

Position : International Non Voice Process

Shift timings : Rotational shift

5 Days working

Fresher with good knowledge or Experienced

With Decent communication, Good Typing skills

Practice well with your typing speed which should reach 35wpm-40wpm.

 Responsibilities:

Respond to customer queries and issues via email, chat, and social media platforms.

Resolve customer complaints and provide appropriate solutions within the time limits.

Collaborate with other departments to handle complex customer issues.

Maintain and update customer information in the database.

Ensure high levels of customer satisfaction through excellent service.

Adhere to communication guidelines and policies set by the company.

Provide feedback and suggestions to improve customer service processes.