International Technical Support Engineer jobs in Bangalore at Black And White Business Solutions Pvt Ltd

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Openings for Technical Support Engineer.
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Technical Support Associate
Roles and Responsibilities :
You would be engaged in :
Service Desk :

Coordinate desktop changes to avoid deployment collisions.

Prepare requests for rollout

Prioritize change requests

Create rollout plans for changes requests

Coordinate the implementation process

Keep track of request and make sure they are implemented as planned

Participate in incident handling concerning desktop changes.

Participate in projects concerning bigger desktop changes, for example, rollout of new antivirus.

Microsoft environment knowledge (desktop & server).

Have some level of technical understanding of the products building up a desktop service.

Experience from the desktop environment.

Understanding and experience of the change management process.

Technical :

Managing user account across applications running on various platforms like IBM-AIX, Red Hat Linux, ZOS/RACF, SQL Administrator, Windows Active Directory, etc.

To create and administer LAN accounts of the users

To create and administer various shared resources e.g. Distribution Lists, Directories

To provide permissions to the user as required by them

To set up the servers as per the customer requirement

To Standardize the network resources as per the client requirement

Ensure that the customer has the appropriate access to the tools to support the business in an efficient way

System Administrator for the User Account Maintenance and Incident Management

Systems including general housekeeping

Create a LAN and/or E-mail account for the users and administer them.

Grant permissions on various network resources available to users.

Creation and administration of Global groups.

Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms.

Creation of New Directories as per the customer guidelines and grant permissions on them.

Setting up servers as per the client standards and granting permissions on them.

Creation, modification and deletion of user accounts on AIX Servers

Creation, Modification and deletion of user accounts on Mainframe/RACF

Creation, Modification and deletion of users accounts on Oracle/Sql

Perform development and maintenance of knowledge Base for the User Account

Maintenance Processes

Skills
Graduate with minimum 1-year Experience of Technical Support.
Immediate joiners.

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Black And White Business Solutions Pvt Ltd jobs - International Technical Support Engineer

International Technical Support Engineer

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