International Voice Process Executive
Hiring for International Voice Process Executive for Freshers Candidates.
2way
free transport
LOOKING
FOR IMMEDIATE JOINERS. - ONE-DAY INTERVIEW PROCESS.
One-day Interview Process
HR
OPS Round
Roles and Responsibilities :
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives.
Requirements and Skills
Familiarity with our industry is a plus
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience
when handling tough cases
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