Black And White Business Solutions jobs - International Voice Process Executive

International Voice Process Executive

Black And White Business Solutions
experience Fresher
salary Salary not disclosed
qualification
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Posted: 1 Year ago
Views: 1
Applications: 1
Openings: 1

Job Description

International Voice Process Executive

Hiring for International Voice Process Executive for Freshers Candidates.

2way free transport

LOOKING FOR IMMEDIATE JOINERS. - ONE-DAY INTERVIEW PROCESS.

One-day Interview Process

  • HR

  • OPS Round

Roles and Responsibilities : 

  • Respond to customer queries in a timely and accurate way, via phone, email or chat

  • Identify customer needs and help customers use specific features

  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

  • Update our internal databases with information about technical issues and useful discussions with customers

  • Monitor customer complaints on social media and reach out to provide assistance

  • Share feature requests and effective workarounds with team members.

  • Inform customers about new features and functionalities

  • Follow up with customers to ensure their technical issues are resolved

  • Gather customer feedback and share with our Product, Sales and Marketing teams

  • Assist in training junior Customer Support Representatives.

Requirements and Skills

  • Familiarity with our industry is a plus

  • Understanding of how CRM systems work

  • Excellent communication and problem-solving skills

  • Multi-tasking abilities

  • Patience when handling tough cases


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id851590
Job Category Tech Support
Locality Address Koramangala , Marathahalli , Mathikere, MG Road , Nagawara
StateKarnataka
Country India

About Company

Black And White Business Solutions
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