Huge
Openings with TOP BPO Multinational Companies for Technical Support
Associate / Service Desk / IT Help Desk / Customer Support Associate /
Process Associate
Any
Graduate / UG / 10+2 / Diploma/ B.E/B.Tech / B.Sc / BCA / BBA /MCA
/MTech / Freshers / Experience can appear for Multiple MNC BPO's , Free
placement @ Black and White Business Solutions Pvt Ltd
Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization
Shift : Rotational Shifts / UK / US
Experience : Freshers / Experience
Sal : upto 4.5lpa
Designation
: Technical Support Analyst /Sr.Technical Support Associate/ Process
Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support
Technical :Trouble
shooting/Command for IP Adress/Adobe Photoshop / ticketing tool /
RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/
Office 365 /Control panel/ internet setting JOB Role :
Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
Excellent verbal and written communication skills
Providing
Voice support to Internal and External End Users. The job will require
you to handle inbound calls / emails / chats regarding technical issues
for end users.
Perform problem cause analysis
Resolve customer queries and achieve customer delight.
Ability to Identify Opportunity and Implement Process Improvements