Black And White Business Solutions jobs - International Voice Process

International Voice Process

Black And White Business Solutions

Bangalore

Fresher

15,000 - 35,000 Per Month

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

Dear Candidate,
Greeting from Black and White Business Solutions Pvt Ltd..!!

Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization
Shift : Rotational Shifts / UK / US
Experience: Fresher's / Experience
Sal: up-to 4.5lpa
Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift / Rotational Shifts
Designation: Technical Support Analyst /Sr. Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support
Customer :Banking / Insurance / E Commerce / Telecom / Airline ticketing / Medical Billing / AR Calling / Hospital Billing / Physician billing

JOB Role :

Engaged in handling calls of Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
Excellent verbal and written communication skills
Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls/emails / chats regarding technical issues for end-users.
Perform problem cause analysis
Resolve customer queries and achieve customer delight.
Ability to Identify Opportunity and Implement Process Improvements

Has technical experience and skills in the areas of problem determination, creativity, and analysis.
Required Candidate profile One day interview process - Fresher's can apply Desired Candidate Profile
* Possess good communication skills, both oral and written

*Have a good attitude - should be committed to the work.

* Any graduates can appear or 10+2 , 10+3 Pass out

* Should be flexible with rotational shift.
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