Dear Candidate,
Greeting from Black and White Business Solutions Pvt Ltd..!!
- Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization
- Shift : Rotational Shifts / UK / US
- Experience: Fresher's / Experience
- Sal: up-to 4.5lpa
- Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift / Rotational Shifts
- Designation: Technical Support Analyst /Sr. Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support
- Customer :Banking / Insurance / E Commerce / Telecom / Airline ticketing / Medical Billing / AR Calling / Hospital Billing / Physician billing
JOB Role :- Engaged in handling calls of Enterprise & different business units (Internal & External)
- Provide World Class Customer Service.
- End to Transaction of Reports.
- Need to maintain Accuracy in Reports.
- Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
- Excellent verbal and written communication skills
- Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls/emails / chats regarding technical issues for end-users.
- Perform problem cause analysis
- Resolve customer queries and achieve customer delight.
- Ability to Identify Opportunity and Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity, and analysis.
Required Candidate profile One day interview process - Fresher's can apply
Desired
Candidate Profile * Possess good communication skills, both oral and written
*Have a good attitude - should be committed to the work.
* Any graduates can appear or 10+2 , 10+3 Pass out
* Should be flexible with rotational shift.
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