International Voice Process

HGS
Experience : Freshers
Location : Bangalore
Per Year: Rs. 1,50,000 - Rs. 2,36,000
Posted on 16 Jan 20
Apply now
Job DescriptionLast Date 14 Mar 20

Position Summary:

Think Strategic

(a)     Big Picture Perspective:

Understand the basic professional standards and established procedures, policies before  taking action and making decisions

(b)     Business Acumen:

Processing claims/developing projects/[AAQ1] handling calls, as[AAQ2]  per the process  guidelines

Adhering to the SLA, and understanding Quality & Auditing parameters

Think Strategic

(a)     Big Picture Perspective:

Understand the basic professional standards and established procedures, policies before  taking action and making decisions

(b)     Business Acumen:

Processing claims/developing projects/[AAQ1] handling calls, as[AAQ2]  per the process  guidelines

Adhering to the SLA, and understanding Quality & Auditing parameters

Drive Results

(a)    Planning & Organizing:

·         Maintaining TAT

(b)   Directing & Monitoring

NA

(c)    Accountability

·         Assumes responsibility for work activities and coordinating efforts

·         Meeting assigned productivity goals.

(d)   Problem Solving & Decision making

NA[AAQ3] 

Partner with Customers

(a)     Relationship Building

·         NA

(b)     Passion for excellence

·         Understands the Values and Characteristics of perfect service and uses the Perfect service filters at work

·         Adhering to the SLA.

Lead People

(a)     Managing Self

Adhere to attendance and punctuality norms

·         Acquiring knowledge & skills of related areas of the process

(b)     Inspiring Others / Managing Teams

Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.

Desired skill sets

·         Awareness of ISO & ISMS

·         Basic Telephone Etiquettes

·         MS Office

·         Typing skills minimum 15 WPM with 85% accuracy & computer  navigation skills

·         Ability to write, read and speak English to suit the business need

·         Decision Making and Numerical Ability

·         Customer Focus and Being Attentive

·         Troubleshooting

Desired qualifications (including certifications)-10+2 or 10+3 or 10+2+4

Desired years of experience-0-3 year, Ready to Join Immediately

Internal Customers, if any-NA

External Customers, if any- Customer[AAQ4] 

 [AAQ1]Remove “Processing claims/developing projects)

 [AAQ2]Troubleshoot Customer Issues, provide resolution

 [AAQ3]Knowledge of ISP and networking for resolving customer complains / issues

 [AAQ4]Edit as ‘NA’

Job Type : Full Time
Interview Type : Written-test, Face to Face Interview
Company Description

HGS

Apply now
Similar Jobs
International Voice Process
RIVERA MANPOWERSERVICES
Experience : Freshers
Location : Bangalore
Last Date : 25 Mar 20
Quick Apply
Experience : Freshers
Education : BE/B.Tech, BSc
Location : Chennai
Last Date : 02 Mar 20
Quick Apply
Experience : Freshers
Education : BE/B.Tech
Location : Pune
Last Date : 12 Apr 20
Quick Apply
Tech Support
CLIENT OF QUESS CORP
Experience : Freshers
Education : B.Arch, B.Com, B.Pharm, BA, BBA/BBM...
Location : Gurgaon
Last Date : 28 Apr 20
Quick Apply
Experience : 1 to 2 Years
Education : B.Com, BA, BSc
Location : Hyderabad
Last Date : 08 Apr 20
Quick Apply
Desktop Support Engineer
IBEON INFOTECH PVT LTD
Experience : 0 to 4 Years
Last Date : 24 Mar 20
Quick Apply
Desktop Support Engineer
SHREYAS TECHNOSOFT PVT LTD
Experience : Freshers
Education : Any Graduate
Location : Solapur
Last Date : 14 Mar 20
Quick Apply
Technical Support Engineer
MICRO VILLAGE COMMUNICATION PVT.
Experience : Freshers
Education : Diploma, BCA, BE/B.Tech, BSc, CS...
Location : Bangalore
Last Date : 08 Mar 20
Quick Apply
Hardware and Networking
CYBEX BUSINESS CENTRE
Experience : 1 to 3 Years
Education : B.Com, BA, BCA, BE/B.Tech, BSc...
Location : Chennai
Last Date : 07 Mar 20
Quick Apply
Desktop Support Engineer
GAYATRI INFOTECH PVT LTD
Experience : 0.5 to 2 Years
Education : Diploma, BCA, BE/B.Tech, BSc, MSc...
Location : Pune
Last Date : 15 Mar 20
Quick Apply
Technical Support Engineer
MICRO VILLAGE COMMUNICATION PVT.
Experience : Freshers
Education : Diploma, BCA, BSc, CS
Location : Hyderabad
Last Date : 08 Mar 20
Quick Apply
Desktop/Network Engineer
ADXOR TECHNOLOGIES PVT LTD
Experience : 1 to 3 Years
Education : B.Com, BA, BCA, BE/B.Tech, BSc...
Location : Mumbai
Last Date : 18 Apr 20
Quick Apply
Support Executive-IT
VIJAYA DIAGNOSTIC
Experience : Freshers
Location : Hyderabad
Last Date : 19 Mar 20
Quick Apply
Experience : Freshers
Education : Diploma
Location : Delhi, Pune, Noida
Last Date : 23 Apr 20
Quick Apply
Experience : Freshers
Education : BCA, BE/B.Tech, BSc, MCA, MSc...
Location : Pathankot
Last Date : 29 Mar 20
Quick Apply
Experience : Freshers
Education : BCA, BE/B.Tech, BSc, MCA, MSc...
Location : Chandigarh
Last Date : 29 Mar 20
Quick Apply
Hardware Networking Faculty
INSPIRE GLOBAL SOLUTIONS
Experience : Freshers
Education : BCA, BE/B.Tech, MCA
Location : Mysore
Last Date : 12 Apr 20
Quick Apply
Experience : Freshers
Education : Diploma, B.Com, BA, M.Com, MA...
Location : Bhubaneswar
Last Date : 11 Apr 20
Quick Apply
Experience : 2 to 4 Years
Education : BCA, BE/B.Tech, BSc, MCA, MSc...
Location : Anand
Last Date : 27 Mar 20
Quick Apply
    
SAFETY ALERT!
Teamlease does not charge any kind of payment for a job.