Votiko jobs - International Voice Process

International Voice Process

Votiko
experience Fresher
salary 20,000 - 40,000 Per Month
qualification
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Posted: 1 Year ago
Views: 1
Applications: 0
Openings: 1

Job Description

We are looking for an International Voice Process that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities:-

· Ensuring agents understand and comply with all call centre objectives, performance standards, and policies.

· Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements.

· Preparing reports and analysing data to assist management as they determine call centre goals.

· Measure performance with key metrics such as call abandonment, calls waiting etc. Ensure adherence to policies for attendance, established procedures etc.

· Ability to handle multiple priorities, stress, detailed work, reasoning, deadlines. Must be flexible, analytical, and possess excellent communication and interpersonal skills.

Working days:  Monday to Friday (Sunday -Saturday off)

Salary:  ₹20,000.00 - ₹40,000.00 per month

Schedule: Night shift

Education: Any education

Experience:- Fresher can apply(fluent English)

Location:- Surat


If the above requirements suit your interest, please call us or send your resume

Please only call if you are qualified in above mentioned details.



Job Particulars

Who can applyFreshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id903610
StateGujarat, Gujarat, Gujarat
Country India

About Company

Votiko
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