INNOVALUS TECHNOLOGIES jobs - International Voice Process

International Voice Process

INNOVALUS TECHNOLOGIES
experience Fresher
salary 18,000 - 25,000 Per Month
qualification
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Job is expired
Posted: 3 Years ago
Views: 4
Applications: 4
Openings: 50

Job Description

Dear Folks,
Greetings from Innovalus Technologies!!!
Opening for International voice process
Location: Chennai
CTC: 2.25LPA - 3LPA
NP: 1 week
 Responsible for answering inbound calls and chats from AT&T customers, resolve their primary query(Billing, Account management, Orders) and add value by selling products/services for new/existing AT&Tcustomers.
 Should be able to perform under pressure and cope up with the dynamics of the process.
 Should have an aptitude for sales
 Aim to retain customers through excellent service and attention to detail.
 Effectively handle complaints at the first point of contact, aiming to solve customer's query, and escalating to a Team Manager when required
 Demonstrates personality traits like High Ownership, Flexibility and Resilience, Persuasiveness and tenacity.
 Remain updated with the process and product updates, technology applications and utilities.
 Utilize various internal and client-based tools and applications for customer management and servicing
 Achieve and exceed KPIs
 Ability to work in a complex multitasking environment (navigating through multiple on-line systems)
 Preferably with knowledge on interpreting monthly bills, American TV and sports entertainment(channels, movies, TV series),latest wireless mobile phones and various internet usage/speed.

Job Particulars

EducationAny Graduate
Who can applyFreshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id386388
Job Category BPO
Locality Address Chennai-Others
StateTamil Nadu
Country India

About Company

INNOVALUS TECHNOLOGIES
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