Candidates pursuing studies through distance education AND appearing
for their FINAL year exams can also be considered.
0-3 months in any international call center.
Minimum typing speed of
35 WPM
Basic knowledge of MS Office – Preparing spreadsheets and documents
Good Communication skills – must be able to fluently converse in English.
Must have a neutral accent
No stammering and lisp
Outbound calls to insurances for claim status and eligibility verification
Denial documentation and further action
Calling the insurance carriers based on the appointment received by the
clients.
Working on the outstanding claims reports/account receivable reports
received from the client or generated from the specific client software.
Calling insurance companies to get the status of the unpaid claims.
Willing to work in any process pertaining to voice based on the
requirement (Insurance Follow UP, Patient calling, Provider outreach
program etc.
Maintain the individual daily logs.
Performs assigned tasks/ completes targets with speed and accuracy as
per client SLAs
Work cohesively in a team setting. Assist team members to achieve
shared goals.
Compliance with Medusind’s Information Security Policy, client/project
guidelines, business rules and training provided, company’s quality
system and policies
Communication / Issue escalation to seniors if there is any in a timely
manner
Punctuality is expected all the time