MEDUSIND jobs - International Voice Process

International Voice Process

MEDUSIND

Chennai

Fresher

Salary not disclosed

Diploma, M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), BFA, BSW

Job Description

Any Graduation except Engg and Computer science

 Candidates pursuing studies through distance education AND appearing for their FINAL year exams can also be considered.
0-3 months in any international call center.

 Minimum typing speed of 35 WPM

 Basic knowledge of MS Office – Preparing spreadsheets and documents

 Good Communication skills – must be able to fluently converse in English.

 Must have a neutral accent

 No stammering and lisp

 Outbound calls to insurances for claim status and eligibility verification

 Denial documentation and further action

 Calling the insurance carriers based on the appointment received by the clients.

 Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.

 Calling insurance companies to get the status of the unpaid claims.

 Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.

 Maintain the individual daily logs.

 Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs

 Work cohesively in a team setting. Assist team members to achieve shared goals.

 Compliance with Medusind’s Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies

 Communication / Issue escalation to seniors if there is any in a timely manner

 Punctuality is expected all the time