International Voice Process

T2S Software Solutions
Experience : Freshers
Education : M.Com, BBA/BBM, MA, BSc, BCA...
Location : Chennai
Posted on 03 Jan 20
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Job DescriptionLast Date 19 Jan 20
  • Developing the satisfaction level of customers by rendering services beyond excellence in order to optimize a high percentage of customer satisfaction and retention.
  • Resolving escalated grievances and queries on a day-to-day basis.
  • Initiating contact with existing customers to help them further their business by acquiring new customers
  • Developing strong relationships with customers, connecting with key business executives and stakeholders to facilitate a smooth transition for the customer.
  • Analyze clients requirements and suggest new ways to acquire customers and new revenue streams and to assist the customer with the same.
  • Build and maintain relationships with clients through regular contact.
  • Making weekly market development calls to customers.
  • Act as the first point of contact for client questions and requests.
  • Act as the point of contact for the client with other departments in the organisation in order to facilitate client requests.
  • Assist in planning/ developing co-promotional campaigns, events, and B2C activities.
  • Assist with challenging client requests or issue escalations as needed.
  • Conduct promotional activities for market development & brand visibility
  • Immense interest in developing a relationship with the customers
  • Sales orientation would be a plus
  • Min. 1 year of work experience in Voice process would be an added advantage.
Designation: Analyst/ Customer support ExecutiveNight shift (6.30pm - 3.30pm)Cab facilities both the waysNo dress codes5 days working
Refer your friends / Contact Rajesh Sridharan -
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
We are one of the UK’s major players in the competitive EPOS Software and Online Ordering Solution market, serving the Restaurant and Takeaway industry. We provide an effective 'One Stop' solution that empowers our clients by streamlining their business and proactively growing their online orders. We have seen an explosion in growth, and this year on year success is due to our commitment to delivering product excellence and seamless service delivery
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