Standards services jobs - International Voice Process

PROFILE: International Voice Process

The BPO executives are supposed to monitor many tasks and the work in the back office which includes helping customers or clients with billing or purchasing or if the customer wishes to create an account for any product and much more. A BPO executive has many tasks where the most important out of many is to ensure client or the customer's satisfaction.

Responsibilities

• The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.
• He/She must show the willingness to learn new things every time and then.
• Must discuss every matter with its supervisor or team leader to get any issue sorted
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

Skills

• Freshers & Experienced both can apply.
• Should have good Verbal and Written Communication Skills
• An effective communicator, probably fluid with what he/she is speaking.
• Should be a computer literate.
• Should be flexible enough to adapt to any environment or changes happening in the sector.
• Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis.
• Should also have a clear view of what the current market trend is.

Interested Candidates can directly contact on