Urgent Hiring for International Voice Process
Location : Malad West
Process : Customer Service
Eligibility: HSC + 6 Months BPO Voice Exp /Graduate Freshers with very Good/Excellent Communication can apply.
Salary: 22k to 30-32k inhand(Depend on last drawn)
Working Days: 5 Days working
Week Off: 2 Rotational Off
One Sided Cab facility will be provided depend on shift timing.
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level