Currently
Hiring For International Voice Support for E- Commerce.
Candidates
with 0 - 4 years experience in International Customer Support
Can apply.
Undergraduates
and Graduates with any discipline can apply
Looking
out for Immediate Joiners
Easy
Selection.
Location-
Bangalore
About this role:
In this role, you will:
- You will be aligned with
our Customer Support vertical and help us in managing/ resolving
customers query, handling escalations and complaints of the
dissatisfied customers & giving best resolutions.
- You will also be
responsible for closing the fault and complaints within SLA's.
You will be working as a part of IT Help desk team assisting in
application related technical issues.
- You will be responding to
the incidents / issues reported by customer predominantly
through voice Interaction and through email, web tickets &
remote support.
- The role is aligned to our
Service Desk Voice Support team which is responsible for
performing day to day operations while maintaining SLAs &
solving queries related to disputes while coordinating with
customers.
- The team reviews service
requests based on the predefined scope of support, records,
diagnoses, and troubleshoots customer raised incidents.
- They also manage unplanned
interruptions to restore normal service operations as quickly as
possible for voice interactions.
- You will be given minimal
instruction on daily work/tasks and a moderate level of
instructions on new assignments
- You will need to
consistently seek and provide meaningful and actionable feedback
in all interactions
- You will be expected to be
constantly on the lookout for ways to enhance value for your
respective stakeholders/clients
- Decisions that are made by
you will impact your work and may impact the work of others
- You would be an individual
contributor and/or oversee a small work effort and/or team.
- Please note this role may
require you to work in rotational shifts
Benefits
- Attractive incentive structure.
- 2 way cab facilities
- Free Placements.
Location-
Bangalore