IntroductionThe infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and ResponsibilitiesAs Intune Imaging SME, you are responsible for creating customized operating system environments using technologies and tools (i.e. MDT, ImageX, CasperSuite). Operating system images range from simple to complex, and may contain heavily customized look and feel, security, application, and hardware support. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.Responsibilities:- Implement configuration changes to images per the image requirements document as approved by the client
- Conduct product evaluations as requested by the account solution lead
- Ensure the timely and accurate certification of both hardware and software in line with client specifications and agreed IBM and industry standards.
- Develop technical documentation (build, testing, checklists, etc) for new versions/releases, patches and images.
- Work with requestors to resolve complex issues arising as a consequence of image build activities. This includes but is not limited to software versioning, interoperability, hardware or network issues.
Required Technical and Professional Expertise- Knowledge of Windows desktop operating systems, components and configuration
- Knowledge of Image Creation and Deployment tools (e.g., MS Intune, MDT, WinPE, SCCM OSD, IEM OSD, PXE)
- Knowledge of Scripting Languages (e.g., VBS, Perl, Batch Scripting and PowerShell)
- Knowledge of Virtualization Platforms (e.g., VMware ESX/Workstation, Hyper-V, VirtualBox)
- Knowledge of Active Directory and Group Policy
- Knowledge of Device Drivers
- Knowledge of Hardware BIOS/UEFI (Unified Extensible Firmware Interface)
- Problem determination and remediation
- Expert-level Windows 10 build architecture and deployment experience, including customization and 'branding” of a Windows 10 build
- 'Windows Autopilot” deployment experience using Azure/Intune
- Bare-metal and in-place Windows 10 deployment/upgrade strategies
- Understanding of how Windows 10 servicing works
- Active Directory GPO controls and settings (including security settings)
Preferred Technical and Professional Expertise- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
About Business UnitAt Global Technology Services (GTS),we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, 'What else is possible?' GTS is the place for you!
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.