Oloop Technology jobs - Invest Relationship Officer

We have urgent requirement for Investor Relationship Officer for Karvy

Salary: upto 2.0 Lakhs

Expereince: 0-1 year in any customer support/ Freshers

Languages Known: Hindi&English(Mandatory)

Qualification:Any Graduate

Responsibilities:

• The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
• Accountable for rendering useful administrative support to other members of the customer  care team.
•  He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
• Responsibility of monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
•  His responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
•  He will be liable to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

•  Bachelors degree is required.
  
•  1 to 3 years experience in customer service / BPO is required.
  
•  Excellent written, verbal, analytical and communication skills.