IT BI Tool Operations Admin
Location: Hyderabad, AP, IN
Company: Micron
Req. ID: 131733
Education: B.S. in Computer Science, Management Information Systems, or related fields
Responsibilities and Tasks:
- Provide L2 support for Enterprise BI Tools
- Participate in design, architecture review and deployment of Data Warehouse data models and solutions.
- Collaborate with business partners and other IT teams to ensure data solutions are available, recover from failures and operate healthy
- Troubleshoot operational issues, escalations and resolve business partner issues in a timely manner with strong collaboration and care for business priorities.
- Manage knowledge as it relates to Operations.
- Own and drive post-mortem for critical issues
- Own and support continue improvement plans for solution health and Operational health
- Build critical insights to Operations team's performance and operate in a analytic driven operational environment
- Work in a shift based rotational schedule
- Ability to learn and use mutliple utilities and tools that help with Operations monitoring and alerting
- Participate and learn new solutions through condensed knowledge transfer sessions
Qualifications and Experience:
- 0-3 years of relevant work experience in BI Tool administration and layered services
- 0-3 years of experience in Windows/Linux administration.
- 0-3 years of experience working with Tableau, Cognos, MS BI Stack etc.
- Software Engineering background and experience a plus.
- A passion for data and information with strong analytical, problem solving, and organizational skills.
- Participate in the on-call rotation for 24x7 support.
- Maintain support documentation, including: FAQs, Knowledge Articles, On-call Guides, Run Books, etc.
Preferred qualifications and experience:
- Monitor reporting infrastructure error logs and take necessary actions.
- Restore, recover, and backup servers.
- Provide reporting infrastructure installations and migrations.
- Apply reporting infrastructure upgrades and patches.
- Work directly with customers to resolve reporting infrastructure problems and promote good design and configuration of reports, dashboards and data sources.
- Manage all aspects reporting server changes (schedule, communicate, impact assessment, etc.).
- Provide support for reporting server access based on appropriate security for applications and end users.
- Work with reporting and analytics vendors for technical support.
- The ability to work in a dynamic, fast-paced, work environment.
- Self-motivated with the ability to work under minimal supervision.
- Prior experience working in ITIL based environment is expected
- ITSM certification is a plus