Technical Support:
Provide technical assistance and training to users, troubleshoot problems, and act as the main point of contact for IT support issues.
System Maintenance:
Install and configure hardware and software, monitor network and system performance, and perform routine maintenance tasks.
Hardware and Software Management:
Oversee the installation, updates, and maintenance of hardware and software. This can also include managing software licenses and inventories.
Security and Compliance:
Implement and manage security protocols, including firewalls, anti-virus solutions, and user permissions. They also manage data backups.
Project and Vendor Management:
Assist in planning IT projects, researching and procuring new technology, and managing relationships with vendors.
Documentation and Reporting:
Maintain records of hardware, software, and licenses, and may create user manuals or guides.
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