Hansen Technologies jobs - IT Desktop Engineer

Desktop Engineer 

The Desktop Engineer will be part of our global IT Services team in Pune. 

The Role: - 

Reporting to the Infrastructure Manager, like the Desktop Engineer you will have a strong background in Desktop Management.

Working with the Global Unix/Linux, DBA Team you will be responsible for providing quality services to external managed service clients as well as internal business units. You may be required to participate in an on-call roster system to support our global offices and clients.

This exciting opportunity offers you the chance to work in diverse environments and be responsible for the provision of system support across multiple domains, design/quote/delivery projects as well as consulting and pre-sales opportunities.

How you will contribute: - 

This is a busy and challenging role, which will see you undertake a range of activities including: 

• Address user tickets regarding application support, hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Prepare desktop, laptops applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional Provide Technical Leadership that ensures a strong focus on service continuity, helps us do business and achieves the global IT Strategy.
  

Skills:- 

• 1-2 years of relevant skills
• Any Graduate can apply Preferred is Computer stream
• Good Communication skills Fluent English is needed
  

If this sounds like you, then don’t delay – apply for this exciting role. 

Benefits: - 

• Competitive Salary
• Great, inclusive team environment