Velocity Technology Solutions jobs - IT Graduate Trainee

Velocity Technology Solutions is seeking applications from ambitious graduates who are looking to initiate their IT career with a very progressive organisation. At Velocity we specialise in fully managed public/private cloud solutions and enterprise applications services. The vacancies are within our Global Service Centre housed within our Pune City Centre office. A structured and full training programme will see you develop your career and give you the opportunity to gain professional certifications in areas such as AWS, Microsoft, CCNA/P. The team is the cornerstone of our graduate programme enabling successful diversification into DevOps, DevSec, Database Administration, Software and Apps Development, Server Administration and Networking. Suitable candidates will have an IT related degree and/or anyone who has recently started their IT career. Training will enable you to undertake the following role functions 

Responsibilities:

• Excellent communication with customers. 
• Ability to train and get certified in Velocity Cloud solution (Devops) 
• Ability to train and upgrade skills on ITIL processes
• Ability to train on any ERP as required. 
• Deliver a high quality IT support in line with targeted SLA's
• Professional ticket handling utilising the company's service management system.
•  Adhere to our internal policies and standard operating procedures, and also to suggest any improvements to the policies where necessary. 
• Responsible for resolving problems or questions from Velocity customers worldwide:

a. In a friendly way.

b. With a professional approach. 

c. Explaining solutions to end-users in an understandable, non-technical, user-friendly manner.       

• To understand and support the service and the related technical environment, with the ability to  quickly and accurately define and resolve technical problems.       
• Responsible for L1 /L2 tasks in ERP such as, but not limited to:     

a. Daily health Checks      

b. Regular L1 tasks     

c. Tasks with Standard Operating Procedures      

d. Support Patching      

e. User Administration     

f. Coding and development      

g. Debugging      

• To ensure all captured monitoring events are dealt with promptly in order to offset any impact to  our customers. 
• To strive for continuous learning and train for professional certifications. 
• Attend meetings and provide recommendations to improve/ automate operations 

Requirements:

• 0 to 1 year of experience in IT or any equivalent ERP applications 
• Engineering Graduates/Post Graduates would be ideal candidates with a technical inclination.
• Strong interests for continuous learning and work on latest technology
• Ability to work in a fast-paced and ever changing environment
• Ability to work cohesively in a team environment and act as a team player 
• Positive attitude, dedication and consistency are the key parameters
• Excellent problem solver. 
• Fluent in verbal and written English.
• Excellent verbal and written communication skills. 
• Good technical understanding and experience 
• To be able to cover flexible shift patterns. 
• Able to cope with multiple problems in a calm and professional manner. 
• Team player. 
• Friendly and approachable. 
• Precision, professionalism, perfectionism, passion for new technologies and a pragmatic approach. 

Good to Have:

• Knowledge of business processes and ERP processes
• Any Technical certifications 
• College Final Year project in New technologies like IoT, Big data, ML or cloud technologies.

Our Values

Everything we do is shaped by the four values of  Innovation, Collaboration, Integrity and Reliability. Our values form the foundation of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing themselves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Velocity we offer a range of benefits, allowing every colleague to choose the best option for their personal circumstances. These include a competitive salary, meal benefits, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us. We also encourage our colleagues to undergo AWS & OCI certifications & further strengthen their career development goals.

Corporate Social Responsibility

We strongly believe Customers First,People Always & Community Matters. Our Environment deserves our respect. To make an impact in our communities > local and global Velocity’s Corporate Social Responsibility Program is named Velocity Cares-About People. We have tons of local service projects by office location & under global Green initiative. Velocity employees receive TWO days of paid time off per year to volunteer in their communities. 

Primary Location

IN-Maharashtra-Pune

·We are based right in the heart of the city in Pune. Our location is easily accessible from any part of Pune. The travel time gets reduced drastically as we are  based in the centre of the city. This location is perfect & encourages everyone to have a healthy work life balance. The saved commuting time can be utilized more effectively in multiple areas.