Associate solution Engineer recruitment in Gurgaon - For a client of TeamLease Services Ltd

IT Hardware Engineer

For a client of TeamLease Services Ltd
experience 4 Years
salary 3,00,000 - 8,00,000 Per Year
qualification
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Posted: 2 Years ago
Views: 37
Applications: 48
Openings: 2

Job Description


Key Responsibilities

  • Candidate should have good understanding of different Network services to handle end to end disconnect solely.
  • Should have understanding of rules applied for Disconnects to assess the penalties and proactively work to avoid impact on commercials and complete it within defined lead time.
  • Tool adherence to manage disconnects and keep them up-to-date on real time basis to this is a job profile of a Service Delivery specialist for Airline Network Services. 
  • Managing Delivery activities for Network Solutions (ISP, MPLS and CPE only) requests coming from internal stakeholders (CSM, VMO, PM).
  • Candidate should adhere to Lead time defined and manage end to end delivery completion for Disconnect request submitted to them within team.
  • Candidate should be smart enough to deal with the request in managing it efficiently in tools and maintaining the quality standards set by SITA NOD GDM team.
  • Candidate should adhere to process / tools (SODA,SNOW and other referencing tools and Rule book) and templates defined for each of the activity managed within team on day to day basis. Reduce email communication with Requesters and avoid billing discrepancies and undue cost challenges.
  • Candidate need to validate the request technically as same as quotation are processed.
  • Candidate should confirm and trigger disconnect for services running on top of main when baseline connection is requested for disconnect.
  • Candidate should manage the disconnects with different regional Partners and suppliers. 
  • Engage in intimating supplier on the disconnect of services rendered for SITA customers adhering agreed Vendor Lifecycle Management framework.
  • Should have decision making skills to figure out what process to be followed for services with Assets and no assets available undertaking all the aspects of the service.
  • Should have good communication to deal with Local contacts to coordinate in equipment retrieval appropriately.
  • Also guide requestors whenever they face challenge in case of placing disconnect requests through tools. 
  • Should have excel expertise whenever needed to support on different task coming from Revenue optimization scope.
  • For urgent and delayed cases, follow the escalation process to have the outcome quickly. 
  • Any GAPs and challenges identified during disconnect management should be reported for service improvement.
  • Should keep Requesters/Customers updated on each of the milestones or challenges discovered during end to end disconnects.
  • Candidate should be capable of validating the full and final charges of the disconnect request provided by Partners before giving them go ahead for disconnect provisioning.
  • Candidate should be flexible to work in different shift to support the business globally.

Education and Professional Qualifications

  • University degree or equivalent preferably in Telecommunications, Computer Science or similar graduates.
  • Should have basic understanding of ITIL.
  • Project Management methodology and training are nice to have.

Experience

  • At least 4 years of working experience in telecommunications industry
  • Good understanding of Telecom services (DSL, MPLS, DIA, ethernet, Domestic Private line, Non-standard MPLS etc.),
  • Hands on experiences and knowledge on Telco sourcing areas.
  • Good knowledge and experiences on Service-now & Oracle tools are necessary.
  • Working Experience in a matrix organization in a global environment
  • Experience of interacting with international teams, virtual communications
  • Strong customer orientation. 
  • Excellent responsiveness
  • Autonomous working practice
  • Self-driven, able to cope up with peaks of activity and prioritization of tasks
  • Have computer skills, MS Suite of products: Office 365, Excel, SharePoint, etc. 
  • Experience in documenting processes, tool user guide and working instructions.
  • Experience in coaching and mentorship.

Knowledge and Skills

  • Excellent English verbal and written communication skills. Any other major international language is a plus.
  • Good planning, time management, prioritization, and organizational skills.
  • Experience in data analysis and investigation on discrepancies.
  • Possesses sound judgmental and decision-making skills. 
  • Excellent interpersonal skills. 
  • Strong problem and analytical skills
  • Demonstrated ability to work effectively in diverse groups at various levels of the organization.
  • Ability to work independently and interact with virtual teams.
  • Understanding of project and process documentation standards. 
  • Ability to handle issues or escalations and high pressure situations.
  • Understanding the Project Management Methodologies is a plus.


Profession Competencies

  • Network Products / Business Network Solution Knowledge 
  • Result oriented in benefit of SITA & customer business
  • Quality focused
  • Manage Scope, Manage Time 
  • Good negotiation skills
  • Ability to work and function under challenging situation
  • Team work

Leadership Competencies


NO





Dimensions


Revenue Responsibility


None



Budgetary Control 


None



Decision-making Authority

Follows operational policy / practice / procedures

People Management Accountability

None

None


Breadth of role

Regional



Job Particulars

EducationBE/B.Tech
Who can applyExperienced (4 Years)
Employment TypeContract
Job Id603231
StateHaryana
Country India

About Company

For a client of TeamLease Services Ltd recruiting IT hardware engineer Experienced(4 Years) candidates candidates nearby Gurgaon,.For a client of TeamLease Services Ltd vacancies for IT hardware engineer is recruited through Written-test, Face to Face Interview etc.
For a client of TeamLease Services Ltd Company recruits a lot of Experienced(4 Years) candidates candidates every year based on the skills. The candidates with BE/B.Tech are selected to full fill the vacancies in IT Hardware Engineer job field. The candidates nearby Gurgaon, can apply for IT hardware engineer position in For a client of TeamLease Services Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the For a client of TeamLease Services Ltd recruitment, candidates are mostly chosen for the department of IT Hardware Engineer . To learn more about the current jobs and other details, it is better to go through official site of For a client of TeamLease Services Ltd and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of For a client of TeamLease Services Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in For a client of TeamLease Services Ltd and near your city and get a secured career.
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