About Client: A Global Leading professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 35 industries and all business functions – underpinned by the world’s largest delivery network – They work at the intersection of business and technology to help their clients improve their performance and create sustainable value for their stakeholders. With more than 3, 00,000 + people serving clients in more than 100 + countries
Post:-IT Help Desk(Voice)/TECH Support
Process:- International Voice
Experience:- 1 to 6 yrs. (International Voice)
Qualification:- 10+3 / Graduate / BE / MCA
Remuneration:- 2 W Max 4.5 + Incentives
CAB:- 2 WAY CAB PROVIDED.
SHIFT:- UK Rotational.
Location:- Bangalore
:- Job Description
· Candidate should possess excellent oral and written communication skills
· Candidate with good customer service skills would be preferred
· Candidate should have 1-5 year of experience in Customer Support Voice Process.
· Prior experience in Customer Service the industry will be an added advantage.
· Should be open to work in Night shifts in BPO/ Call Center/ Call Centre
· Responsible for dealing with Clients’ Queries
· Should be open to work in Night shifts
· Excellent Soft Skills
· Hardware/ networking/ Laptop/ desktop/ OS/ VPO/ Blackberry /or System, Product, Process Knowledge
· Process Expert - Knowledge & Delivery in BPO/ Call Center/ Call Centre
· Identify process level gaps & analyze the root cause of complaints
· Candidate should have 0-5 year of experience in Customer Support Voice Process.
· Regularly updating training modules
· Should be open to work in Night shifts.
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