Kalyx Infotech pvt ltd jobs - It Helpdesk Co-ordinator

It Helpdesk Co-ordinator

Kalyx Infotech pvt ltd
experience Fresher
salary 10,000 - 13,000 Per Month
qualification
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Posted: 4 Years ago
Views: 5
Applications: 1
Openings: 10

Job Description

Job Description:

·               Attending the customer calls and queries, solving problems on primary level through telephone.

·               Accepting calls, logging the calls, assigning the calls to the respective support engineer

·               Preparing daily, monthly call reports.

·               Follow up with vendors for pending calls and the spare parts required.

·               Taking follow-ups & coordinating with the vendors like HP, Acer, Bharti Airtel.

·               Responds to requests logged via help desk applications. Tracks all problems until they get resolved.

·               Co-ordinate with the team.

·               Monitor e-mail and related information for support inquiries

·               Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority , general.

 

 

Mandatory skills required:

Should have good verbal & written communication skill.

Should be ready to work in 24*7 rotational shift including night shift.

 


Job Particulars

Role Others
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id274073
Job Category Others
StateMaharashtra, Maharashtra
Country India

About Company

Kalyx Infotech pvt ltd
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