Grazitti Interactive jobs - IT HelpDesk_ JAMF

We are looking for proficient IT HelpDesk_ JAMF.

Note: Candidate should be comfortable with either relocating to Gurgaon or Panchkula or WFH (6-month Contract)

Shift Details: Night Shift

WHAT YOU WILL BE DOING:

This is a technical role that requires hands-on knowledge of User Management & Authentication (Active Directory & Single Sign-On i.e OKTA),2FA, Server & Desktop Operating Systems (Windows & MacOS),Cloud Enterprise Collaboration Tools (Google Admin and Office 365),Cloud Infrastructure (AWS, Azure and Google Cloud Platform),Device Management Platforms (JAMF, Google Admin, Windows GPO),and familiarity with networking and wireless.

Please find below the Job description.

Experience

2- 4 years (or more) of relevant experience.

Key Skills

- JAMF

- MAC

RESPONSIBILITIES

● Administers and maintains existing device management frameworks (JAMF, PDQ),integrations (OKTA),and identity management solutions (AD).

● Reviews and applies security patching best practices & performs proactive performance monitoring and tuning

● Manage the entire lifecycle of systems (i.e. Apple Mac OS/iOS, Windows)

● Supports Gmail configuration and mailbox management including email routing, spam filtering, and forensics

● Ability to work collaboratively and quickly shift focus in a dynamic, fast-paced environment

● Comprehensive knowledge and hands-on experience with Windows OS, Mac OS, Chrome OS, Active Directory, Google Admin, Okta, Workday, Jamf, AWS, Azure, and other SaaS enterprise cloud-based services

● Serve as point of escalation from level 1 for systems troubleshooting 

QUALIFICATIONS

Candidates should have most, if not all, of the following:

●     Very strong understating of macOS and Windows operating systems

●     2 years or more using the JAMF suite on an engineering level (e.g. scripting, automation)

●     2 years or more using the GSuite on an administrator-level

●     Experience with a firm understanding of OKTA, Active Directory, LDAP and SSO

●     Excellent verbal and written communication skills

●     5 years or more working a senior technical role in an Apple environment

KEY ATTRIBUTES

●     Collaborative – Works well in a highly collaborative environment; is humble, respectful of others, and a good communicator

●     Accountable – Delivers a high quality and accurate results; displays a high level of ownership; can be counted on to deliver on commitments

●     Resourceful – Highly effective and disciplined in achieving goals; shows initiative and good judgment

●     Adaptive – Comfortable with ambiguity and change; able to set priorities in a changing environment; flexible and open to new ideas