IT Helpdesk/ Technical Support

20,000 - 22,000 Per Month
Job is expired
Posted on 27 May 19
Job DescriptionLast Date 26 Jun 19

Job Description:

  • Walkin and walkout with an offer letter @ IGNITES
  • 'Greetings from IGNITES Human Capital Services'
  • Walk -in to ' igNITES Human Capital Services ' to avail these opportunities
  • IAs Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA).
  • If you thrive in a dynamic, collaborative workplace, the company provides an environment where challenged and inspired every single day. 
  • And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Roles & Responsibilities:-
  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Internal End Users and External Commercial Account End Users across North America, EMEA and Asia- Pacific. 
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers 
  • Provide remote infrastructure support delivery and performing problem cause analysis 
  • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service 
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/ product improvements. 
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution 
  • Provide direct technical assistance to customers via phone, email, and chat. 
Job Role

Job Type

Interview Type

Face to Face Interview, Telephonic Interview

Company Description

IgNITES Human Capital Services

#665 TKS Plaza,Near Ragvendra Swami Matt

Apple Istore,Above YLG

Jaynagar 5th Block