Kaplan Test Prep jobs - IT Operations Coordinator

IT Operations Coordinator

Bangalore, KA, India
Job Title
IT Operations Coordinator

Job Description

Position Title: Operations Coordinator

Impact & Scope

The Operations Coordinator is a member of the Licensure Operations Team. The Operations Coordinator will support the operations of a variety of business lines at Kaplan including Nursing, Med and Bar, International and Contact Center Operations. S/he will work in partnership with cross-functional Kaplan team members handling the day-to-day activities that ensure smooth, efficient businesses processes and functions. The role requires exceptional time management skills, good communication abilities, and an understanding of task-tracking and project management approaches to maintain an industry-leading level of support and to provide detailed and timely execution of key operational activities. (The operations group drives flawless execution across all engagements)

Duties And Responsibilities

• Coordinate and manage daily BAU tasks to ensure smooth & efficient delivery within the allotted deadlines.
• Equipped with a problem solving and support mind frame.
• Ability to work independently on BAU tasks as well as on Projects.
• Follow the set standard operating procedures to ensure efficient delivery.
• Create & maintain accurate operational documents.
• Have a keen eye for attention to details.
• Ability to work efficiently with remote and diverse teams (IT, project management and other cross-functional teams) spread over different countries and time zones.
• Able to work in a matrix driven environment ensuring management of different stakeholders/functions
• Ensure compliance with company standards and procedures.
• Help build positive relations within the team and the stakeholders.
• Should have basic knowledge of project management.
• Ability to analyse and articulate process requirements..

Experience And Credentials

• Bachelor’s degree - preferred
• 3+ years’ experience in an IT / PMO capacity
• Proficient with Microsoft Office (especially Excel and Word)
• Proven ability to work collaboratively with stakeholders eams
• Excellent written & verbal communication
• Good time management & critical thinking skills
• Highly self-motivated
• Ability to work on flexible work schedules - 10AM-7PM, 2PM-11PM IST and/or weekends
• Ability to work well under pressure & multitask
• Knowledge on Service Now (ITSM) & Sales force (CRM) would be an added advantage

Location
Bangalore, KA, India
Additional Locations

Employee Type
Employee
Job Functional Area
Operations
Kaplan is an Equal Opportunity Employer

Posted 6 Days Ago Full time JR208033

Kaplan Test Prep ( www.kaptest.com/careers ) is a premier provider of educational and career services for individuals, schools, and businesses. Established in 1938, Kaplan is the world leader in the test prep industry. With a comprehensive menu of online offerings as well as a complete array of print books and digital products, the Test Prep Division offers preparation for more than 100 standardized tests, including entrance exams for secondary school, college, and graduate school. Kaplan also offers private tutoring and graduate admissions consulting services.

Kaplan also operates accredited schools. Metis is a leading provider of data science skills training for individuals and businesses and operates campuses in New York, Chicago, San Francisco, and Seattle. Kaplan Prep & Achieve is a leading provider of professional instruction for licensing exams for attorneys, physicians, and nurses.

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