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Krazy mantra
2.5 Years
Ahmedabad(Navrangpura )
50,000 - 60,000 Per Month
Job is expired
Posted on 17 Jan 19
Job DescriptionLast Date 18 Mar 19

  • Initiate effective communications with customers, financial institutions, and cardholders as necessary for obtaining verification of information and handling charge backs.
  • Daily review and disposition of transactions flagged for investigation.
  • Daily processing and documenting charge backs.
  • Continuously monitor the status of incoming orders requiring investigation.

  • Utilize multiple internal email management applications to communicate with customers Identify, document, and communicate detected fraud trends, suspicious transaction characteristics and patterns.
  • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
  • Work with customer service to address customer questions and concerns regarding an investigation.
  • Manage and respond to escalations from internal and external parties with proper urgency and effective communication.
  • Strict adherence to security protocol regarding company and customer data and related communications

  • Participate in ad hoc projects/assignments as necessary BASIC QUALIFICATIONS
  • High school diploma or equivalent
  • 2+ years of experience in Customer Service or Investigations Specialist role

  • 1 year of experience relevant to risk management, fraud investigation, or financial analysis
  • Knowledge of credit card processing, payment fraud investigation, prevention techniques, and charge disputes preferred.
  • Exceptional communication skills, oral and written ability to clearly and concisely communicate in various situations, both internal and external .
  • Flexibility with full-time schedule, including shift assignments on weekends/evenings .
  • Strong internet research, Microsoft Office (including Excel) experience and overall PC skills PREFERRED QUALIFICATIONS:

  • Bachelor’s degree preferred Knowledge of credit card processing, payment fraud investigation, prevention techniques, and charge back processing.
  • Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.
  • Ability to work independently, reacts quickly, and solve problems, utilizing the available resources.
  • Self-disciplined, diligent, proactive and detail oriented.
  • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.

Job Role

Job Type

Interview Type

Face to Face Interview

Company Description

Conducting/Reviewing investigations in Frauds/Attempted Frauds/Corruption/Whistle blower cases highlighted to Chief of Internal Vigilance (CIV) of the Company .
Conducting staff interviews where corruption/malpractice/lapses are identified for establishing accountabilities.
Conducting in-depth review of area/department/product where issues have been reported to FIU. 
Verifying existing controls/processes, identifying process lapses, recommending process improvements in existing frameworks to mitigate risk against for future attempts.
Preparing/Reviewing Investigation Reports (IR) for updating special committee of the board.
Reviewed product/ policy from corruption prospective before they were being approved and rolled out for implementation. 
Suggesting mitigate to the product teams and helping in their implementation.
Conducting quarterly corruption vulnerability assessments of the company departments.
Helping in formulation/implementation of Fraud Control Policy and internal process/system in Fraud Investigation Unit.

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