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Arrow Electronics jobs - IT Service Desk Analyst I

IT Service Desk Analyst I

Arrow Electronics

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0 to 3 Years

salary

Salary not disclosed

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Posted: 3 Years ago

Views: 10

Applications: 15

Openings: 1

Job Description

Position: IT Service Desk Analyst I

Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.

What You’ll Be Doing

A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.

A help desk analyst spends most of the day performing remote support. This can take several forms:

Over-the-phone support

Screen sharing or remote control

Live chat support

Email support

What We Are Looking For

Typically requires a 4 year degree and 1–2 years of experience or a 2 year degree and equivalent related experience

Has no discretion to vary from established procedures

Has no related work experience or has work experience but requires formal training in theories/concepts in own function

Works under close supervision

Location:IN-Pune, India (Solitaire Bldg)

Time Type: Full time

Job Category:Information Technology

Job Particulars

Role IT - Mobile Developer

EducationBE/B.Tech

Who can applyFreshers and Experienced (0 to 3 Years )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id442700

Job Category IT/Software

StateMaharashtra

Country India

About Company

Arrow Electronics

About Arrow

Arrow Electronics, Inc. (NYSE: ARW),an award-winning Fortune 110 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.

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