Position: IT Service Desk Analyst I
Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
What Youâll Be Doing
A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
A help desk analyst spends most of the day performing remote support. This can take several forms:
Screen sharing or remote control
Live chat support
What We Are Looking For
Typically requires a 4 year degree and 1â2 years of experience or a 2 year degree and equivalent related experience
Has no discretion to vary from established procedures
Has no related work experience or has work experience but requires formal training in theories/concepts in own function
Works under close supervision
Location:IN-Pune, India (Solitaire Bldg)
Time Type: Full time
Job Category:Information Technology