Arrow Electronics jobs - IT Service Desk Analyst I
IT Service Desk Analyst I
0 to3 Years
Salary not disclosed
Posted:
4 Years ago
Views:
Applications:
Openings:
1
Job Description
Position: IT Service Desk Analyst I
Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
What Youâll Be Doing
A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
A help desk analyst spends most of the day performing remote support. This can take several forms:
Over-the-phone support
Screen sharing or remote control
Live chat support
Email support
What We Are Looking For
Typically requires a 4 year degree and 1â2 years of experience or a 2 year degree and equivalent related experience
Has no discretion to vary from established procedures
Has no related work experience or has work experience but requires formal training in theories/concepts in own function
Works under close supervision
Location:IN-Pune, India (Solitaire Bldg)
Time Type: Full time
Job Category:Information Technology
Job Particulars
Education
BE/B.Tech
Who can apply
Freshers and Experienced (0 to3 Years )
Hiring Process
Face to Face Interview
Employment Type
Apprenticeship
Job Id
543706
Job Category
IT/Software
State
Maharashtra
Country
India
About Company
Arrow Electronics
About Arrow
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 110 and one of Fortune Magazineâs Most Admired Companies. Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.
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