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2 to 5 Years 
40,000 - 60,000 Per Month Role &
Responsibilities:
Leading & developing the IT support
team ensuring daily adherence to KPIs
Resolving major issues for big clients
in committed time by prioritizing work load of the team
Coordinating with sales managers for
effective on-boarding of big customers
Coordinating with the product team for
new development in the existing product
Improving existing processes & building
new ones to increase team’s productivity
Presenting periodic analysis on team’s
performance to TMG Experience & Skills 2+ Years experience in leading an
IT/Software support team
2+ Years experience in building KPIs
& Processes Excellent command over Excel & SQL Strong inter-personal
skills Effective communication skills Strong attention to detail
Excellent command over Excel &
SQL
Strong inter-personal skills
Effective communication skills
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