ApplyBoard jobs - IT Support Analyst

ApplyBoard is an online platform that empowers students around the world to access the best education. Founded in 2015, ApplyBoard has grown to become the world’s largest online platform for international student recruitment, assisting more than 100,000 students with their educational journey.

By connecting international students, recruitment partners, and educational institutions, we simplify the study abroad search, application, and acceptance process through our platform and services. To date, we have built partnerships with 1,200+ educational institutions in Canada, the United States, and the United Kingdom, and 4,000+ recruitment partners around the world. In 2019, ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list.

In May 2020, the company announced it successfully raised C$100M Series C funding on a C$2B valuation, reaching a ‘Unicorn’ valuation, allowing us to invest heavily in our technology, growing our team, and serving more customers.

Our Team

Our team of over 500+ ApplyBoardians (and growing!) is just as diverse as the customers we support. Comprising 27 nationalities, 53 languages spoken, and 50/50 gender parity, diversity is fostered and celebrated on our team. The ApplyBoard headquarters is located in Kitchener, ON Canada, with representatives in 20 countries including India, Bangladesh, Nepal, Pakistan, Vietnam, the Philippines, the United Kingdom, Mexico, Brazil, and China.

The Role 

Our growing IT group is looking for an IT Analyst to join the team. Reporting to the IT Manager, this position is responsible for supporting the day to day operations of ApplyBoard’s IT needs. The IT Analyst knows Windows, Mac, and Linux operating systems inside and out. You have expert customer service skills and the flexibility to adapt to a variety of tasks. Join a fast-paced and quickly growing company and take ownership of providing best-in-class IT support.

Responsibilities 

• Provide technical support for Windows 10, Mac OS X and Linux environments.
• Own and management of problems and issues from start to finish.
• Troubleshoot and manage VPN connectivity.
• Event and meeting room support.
• User and group management in Active Directory and G Suite
• IT equipment procurement from vendors as required.
• Update and maintain records in the asset management system.
• Identify opportunities for innovations or improvements to the way ApplyBoard IT helps our customers.
• Identify and resolve network problems using a web-based management interface.
• Other duties as required.
  
  

Preferred Qualifications 

• College diploma in Information Technology, Computer Science or a related field, or a minimum of 3-5 years experience in an IT Helpdesk role.
• Excellent verbal and written communications skills.
• Ability to work with various types of users and explain technical details to non-technical individuals.
• Experience with Apple and Microsoft operating systems.
• Experience managing users in G Suite and Active Directory.
• Comfortable using Office 365 and Google productivity tools.
• Strong understanding of networking fundamentals and with Unify networks.
• Advanced troubleshooting for all types of technical service requests and issues involving computers, network, all smartphones/tablets, AV systems, enterprise applications/systems
• Demonstrated knowledge of current security and privacy best practices.
• Capable of handling a challenging, real-time environment with strong and quick troubleshooting capabilities
• There may be a requirement to manage email outside of business hours for business needs
• After-hours work may be necessary due to schedules, deadlines and/or reliability issues.
• CompTIA A+, Network+, ITIL Foundations certifications preferred.
  
  

What We Offer 

• Besides having the opportunity to work with a brilliant and globally diverse team we also offer:
• The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day
• To work with a brilliant and globally diverse team that is the fastest growing in the Waterloo region
• Great compensation and benefits package to keep you healthy and happy!

Thank you for your interest in ApplyBoard, however, only those applicants that have been selected for an interview will be contacted.

At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process.