Amazon jobs - IT Support Engineer/Customer Support Engineer

About The Role

Ops Tech IT Support Engineers will be responsible for utilizing their skills to provide assistance to the operations team in resolving technical problems within these sites that cover a multitude of technical disciplines. The IT Support Engineers position is the first level of support for the operations of the Amazon Sites and becomes the voice and face of the IT department to our customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.

Responsibilities Include, But Are Not Limited To

Maintenance of IT equipment throughout the Fullfillment sites.
Troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
Manage RMA and repair process for all devices under warranty.
Support the Senior Engineers in daily projects and activities as directed.
All IT Support Engineers positions might be on a rotation shift schedule between days and nights.
The position will require supporting of multiple buildings around the area and regular travel to sites with in the state /region.
Ensure all safety procedures are adhered to while performing work

This position reports directly to the IT manager for the Fullfillment sites.

Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Vet.

Basic Qualifications

Bachelors degree or equivalent.
Good Understanding of basic computer hardware concepts and terminologies.
Experience in supporting end-user hardware equippments like Desktop, laptops, Printers and scanners.
Experience in supporting Windows operating system and Client software like MS Office, VPN etc.
Good knowledge on networking concepts and basic troubleshooting.
Basic Linux systems administration skills.
Strong troubleshooting skills of IT systems
Good written and verbal communication skills. Comfortable communicating in person and via phone/e-mail with peers, management, contractors and vendors.

You may be required to engage in physical warehouse activities like -
Ability to travel up to 70%, both with in the city and with in the region.
Willingness to work flexible shifts and schedule including weekends, nights, and holidays.
Standing and during shift / perform physical tasks lasting up to 12 hours a day.
Lifting and moving material up to ~22 Kilos each.

Preferred Qualifications

1-3 years of experience in IT support.
Experience troubleshooting thin clients, PCs, scanners, and portable handheld terminals / Barcode scanners.
Experience troubleshooting and maintaining laser printers and zebra printers.
Experience in supporting switches, Wi-fi,routers & firewall.
Inventory management skills.
Experience in supporting Apple Mac systems , MacOS and linux systems.
Network +/ CCNA Certification or equivalent experience/knowledge.
A+ Certified or equivalent experience/knowledge.
Ability to manage multiple customer requests simultaneously.
Ability to prioritize work based on department and production objectives.
Willingness to relocate as business needs arise for career advancement opportunities.