Job Description
Job Description
Job Summary
Required IT Support engineer for US-based
Chemical company and minimum 3 to 4 years experience in industry,
candidates should be based out in Hyderabad.
Responsibilities and Duties
Scope of Work
PC Support
- Diagnose & rectify Personal Computer problems;
- Load, Re-install or update Operating systems and software.
- Add, move or change peripherals, and drivers per user needs;
- Manage hardware upgrades, and add, move or changes;
- Coordinate with regional IT, negotiate, get quotations and procure PC and peripherals;
- Co-coordinate with vendors to repair systems;
- Support users to transfer data if required;
- Ensure Anti-virus patches are applied periodically and update it manually if needed;
- Coordinate and help user in case of virus attack;
- Maintain PC installation documentation up-to-date.
LAN Support
- Troubleshoot, and rectify local Internet issues (in coordination with vendors);
- All connectivity related issues and ensure minimal downtime of the network;
- Work with Eastman network team and rectify LAN, WAN and VPN issues or upgrades;
- Structured cabling management and ensure proper maintenance of its sub-systems;
- Maintain network diagram and documentation (update IP addresses, network information)
Server Management
- Monitor disk space activity & capacity planning to ensure optimum performance;
- Maintain server to ensure high availability
- Maintain shared drives and shared resources on the server intact;
- Ensure prompt user logging and maintain password confidentiality;
- Allocate disk space to users on approval;
- Add, modify and delete user accounts if required on approval;
- Ensure Anti-virus patches are applied periodically and update them manually when needed;
- Coordinate with the Server team to restore a backup as when required;
Asset Management Service
- Maintain a detailed inventory of existing IT hardware assets;
- Maintain a working copy of all software;
- Record changes & upgrades;
- Record Asset Movements;
- Put relevant tags on each IT asset;
- Coordinate with Admin assistant on disposing of old IT assets.
Telecom and Office Automation tools support
- Handle problems encountered with Telecom and Office Automation products;
- Installation and support of new software versions and Drivers;
- Assist users with basic operating features.
Required Experience and Qualifications
Diploma or Degree in Electronics / Computer Science / IT.
Language-English