IT Support Engineers will be responsible for utilizing their skills to provide assistance to the operations team in resolving technical problems within these sites that cover a multitude of technical disciplines.
Responsibilities Include, But Are Not Limited To
Drive IT projects and initiatives.
Be responsible to drive and maintain IT KPIs / metrics like SLAs etc.
Support, train, guide and manage activities of junior engineers in the team.
Support IT managers to drive projects and activities as directed.
All IT Support Engineers positions might be on a rotation shift schedule between days and nights.
The position will require supporting of multiple buildings around the area and regular travel to sites with in the state /region.
Ensure all safety procedures are adhered to while performing work
This position reports directly to the IT manager for the Fullfillment sites.
Amazon is an Equal Opportunity-Affirmative Action Employer Ă˘âŹâ Minority / Female / Disability / Vet.
Basic Qualifications: Bachelors degree or equivalent.
Strong Networking Skills, with experience in supporting Network Infrastructure.
Experience in supporting end-user hardware equipment like Desktop, laptops, Printers and scanners.
Experience in supporting Windows operating system and Client software like MS Office, VPN etc.
Advanced Linux systems administration skills
Good Understanding of basic computer hardware concepts and terminologies.
Possess Scripting skills or have desire to learn them; specifically Python, Powershell or bash.
Knowledgeable in ITIL concepts like Incident management,Problem management, change management and continous service improvement. Strong understanding of support - tickets, monitoring, processes and metrics.
Troubleshoot difficult problems spanning multiple systems without SOPs.
Apply theoretical knowledge and troubleshooting techniques to provide solutions to our customer's needs
Assist root cause analysis of critical issues and problems.
Excellent written and verbal communication skills. Comfortable communicating in person and via phone/e-mail with peers, management, contractors and vendors.
Ability to explain complex IT concepts in simple terms.
Ability to manage and drive high priority projects independently with limited supervision.
Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors.
Ability to travel up to 50-60%
Preferred Qualifications:3-5 years of experience in IT support.
Certification - Cisco CCNA , CCNP , MCSE or MCITP, Redhat or Linux+, A+ ,Juniper-JUNOS.
Experience troubleshooting thin clients , Zebra Printers and portable handheld terminals / Barcode scanners.
Experience in supporting switches, Wi-fi,routers & firewall.
Knowledgeable in Inventory management / Asset management tools and processes.
Experience in supporting Apple Mac systems , MacOS and linux systems.
Experience: 3.00-5.00 Years