Amazon jobs - IT Support Engineer

IT Support Engineer

Amazon
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 1 Month ago
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Job Description

IT Support Engineers will be responsible for utilizing their skills to provide assistance to the operations team in resolving technical problems within these sites that cover a multitude of technical disciplines. 

Responsibilities Include, But Are Not Limited To
Drive IT projects and initiatives.
Be responsible to drive and maintain IT KPIs / metrics like SLAs etc.

Support, train, guide and manage activities of junior engineers in the team.
Support IT managers to drive projects and activities as directed.

All IT Support Engineers positions might be on a rotation shift schedule between days and nights.
The position will require supporting of multiple buildings around the area and regular travel to sites with in the state /region.
Ensure all safety procedures are adhered to while performing work
This position reports directly to the IT manager for the Fullfillment sites.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet.

Basic Qualifications: Bachelors degree or equivalent.

Strong Networking Skills, with experience in supporting Network Infrastructure.

Experience in supporting end-user hardware equipment like Desktop, laptops, Printers and scanners.

Experience in supporting Windows operating system and Client software like MS Office, VPN etc.

Advanced Linux systems administration skills

Good Understanding of basic computer hardware concepts and terminologies.

Possess Scripting skills or have desire to learn them; specifically Python, Powershell or bash.

Knowledgeable in ITIL concepts like Incident management,Problem management, change management and continous service improvement. Strong understanding of support - tickets, monitoring, processes and metrics.

Troubleshoot difficult problems spanning multiple systems without SOPs.

Apply theoretical knowledge and troubleshooting techniques to provide solutions to our customer's needs

Assist root cause analysis of critical issues and problems.

Excellent written and verbal communication skills. Comfortable communicating in person and via phone/e-mail with peers, management, contractors and vendors.

Ability to explain complex IT concepts in simple terms.

Ability to manage and drive high priority projects independently with limited supervision.

Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors.

Ability to travel up to 50-60%

Preferred Qualifications:3-5 years of experience in IT support.

Certification - Cisco CCNA , CCNP , MCSE or MCITP, Redhat or Linux+, A+ ,Juniper-JUNOS.
Experience troubleshooting thin clients , Zebra Printers and portable handheld terminals / Barcode scanners.
Experience in supporting switches, Wi-fi,routers & firewall.
Knowledgeable in Inventory management / Asset management tools and processes.

Experience in supporting Apple Mac systems , MacOS and linux systems.

Experience: 3.00-5.00 Years

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Job Particulars

Role Engineer
Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

Amazon
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Amazon recruiting IT Support Engineer Experienced(0 to 4 Years) candidates candidates nearby Kolkata,.Amazon vacancies for IT Support Engineer is recruited through Written-test, Face to Face Interview etc.
Amazon Company recruits a lot of Experienced(0 to 4 Years) candidates candidates every year based on the skills . The candidates with Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE) are selected to full fill the vacancies in Engineer job field. The candidates nearby Kolkata, can apply for IT Support Engineer position in Amazon. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Amazon recruitment, candidates are mostly chosen for the department of Engineer . To learn more about the current jobs and other details, it is better to go through official site of Amazon and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Amazon and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Amazon and near your city and get a secured career.