NextGen Solutions jobs - IT Support Engineer

• Answering customer inquiries and listen to their problems/asks
• Troubleshooting customer reported problems – Remote support and On-site support.
• Identifying root causes for the problems and taking corrective and preventive steps.
• Installation of OS and software.
• Providing training to the customer on software and solutions.
• Product demonstration to customers.
• Generating problem reports, logging issues, escalation of critical issues.
• Meeting with clients to diagnose software, networking, or hardware issues.
  
• Repairing hardware malfunctions, software issues, and networking problems.
  

Required Skills:

• Good reasoning and analytical skills
• Good listening skills 
• Good time management skills.
• Good interpersonal skills.
• Ability to think critically.
• Excellent communication skills.