Sites Learning India jobs - IT Support Engineers

Job Responsibilities: -

·         Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.

·         Maintain systems, install new equipment, and make modifications to company infrastructure as requested.

·         Able to troubleshoot mobile devices (setup email and security tokens).

·         Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Azure AD, MS Exchange, O365, MDM, SharePoint, Windows 10, Outlook, and other office apps.

·         Evaluate client’s operational efficiency of different IT systems and recommend improvements.

·         Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.

·         Interact with company in house users using clear and concise communication to facilitate ticket status updates and product availabilities.

·         Manage IT Inventory for the company with updated information all the time.

·         Manage MS Exchange environments and Azure AD (e.g., add, delete, change) as needed and keep up to date.

·         Manage company LAN/WAN and troubleshoot any related issues reported by users.

·         Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall users.

·         Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology.