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4 Years 
Salary not disclosed The routine tasks to be performed by the contracted resources are:
“Password Support”,”Desktop Application Support”,”Email Support”,”Remote Connectivity Support”,”Resolve Network Connectivity”,”File Restoration”,”Telecommunication Support”,” BlackBerry”,” Good Support, Mainframe SupportAccess Management Support-High Risk Termination / Temporary Disablement
Mandatory Skills & Experience:
• 4 to 10 years’
experience in any one or combination
of O365, Active Directory or another cloud-based system, and troubleshooting
experience
• Passionate about delivering the ultimate customer experience
• Demonstrated professionalism in resolving customer issues
• Success at working in a team environment where a customer obsessive culture
is paramount
• Demonstrated problem-solving skills including identification of issues,
obstacles and opportunities and development and implementation of effective
solutions
• Demonstrated ability to think on your feet and take a methodical approach to
troubleshooting.
• Commitment to meet and exceed individual and team KPIs
• Excellent written and verbal communication skills
• Understanding of O365
Suite and environment
• Understanding of O365 capabilities, plans, service descriptions and features
• Experience with desktop administration
• Experience with remote desktop support
• Knowledge of concepts and best practices relative to call centre
methodologies
• Excellent knowledge and
troubleshooting experience in support of legacy Microsoft Office Suites
(Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.)
• Demonstrated Insight: the best and the brightest thinking with the capacity
to gain an accurate and deep understanding
• Demonstrated Execution: the ability to take action and follow-through
• Demonstrated Results: ability to makes a difference by successfully exceeding
expectations on established metrics
Desired Skills & Experience:
§ Experience with
Microsoft Windows operating system environment
§ Experience with server
and network administration (Windows or Linux)
§ Experience with ITIL
methodologies and best practices
§ Experience with server
& network administration
§ Understanding of DNS
§ Experience with
POP/IMAP/SMTP
§ A+, Network+, or MCP
certification
§ Concepts of Networking
Fundamentals
§ Microsoft Visio
Experience with the following technologies:
§ Active Directory
§ Microsoft Exchange Server
§ Microsoft Server
§ Microsoft SharePoint
§ Microsoft Lync / Skype
for Business
§ Microsoft SQL Server
Management
Experience with the following troubleshooting scenarios:
• O365 set up from start to finish
• Office Suite installation and Activation
• OneDrive synchronization application troubleshooting
• Outlook configuration using POP, IMAP or Autodiscover service
• Mail flow configuration and troubleshooting
4 Years 
Pune 90,000 - 1,10,000 Per Month 4 Years Pune 90,000 - 1,10,000 Per Month 4 Years Bangalore 90,000 - 1,10,000 Per Month 4 Years Chennai 90,000 - 1,10,000 Per Month 4 Years Pune 90,000 - 1,10,000 Per Month 4 Years Pune 20,000 - 50,000 Per Month 4 Years Pune 20,000 - 50,000 Per Month 4 Years Pune 20,000 - 50,000 Per Month 4 Years Bangalore 20,000 - 50,000 Per Month 4 Years Pune 20,000 - 50,000 Per Month 4 Years Bangalore 20,000 - 50,000 Per Month 4 Years Pune 20,000 - 50,000 Per Month 
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