Utilizing Service Now Ticketing Tool: Efficiently manage and resolve incidents and service requests.

Active Directory Management: Develop, delete, unlock, and update AD accounts; design, disable, and supervise user accounts, including password resets.

Technical Issue Resolution: Identify and resolve issues related to SCCM, Internet Explorer, Outlook, MS Office.

Handle inbound and outbound customer service calls related to technical issues.

Network Connectivity Management: Address both wired and wireless network connectivity issues.

Incident and Service Request Management: Regularly update incidents and service requests, ensuring SLA compliance.

DNS, DHCP, and Active Directory Configuration: Configure and administer DNS, DHCP, and Active Directory.

Routers can also be configured to provide security features like firewalls and network address translation (NAT). 

Remote Support: Provide remote support using various software tools.

Business Operations Monitoring: Oversee team operations, coordinating responsibilities to enhance efficiency and service quality.

Backup System Maintenance: Perform backup system maintenance tasks, including monitoring backups and restorations.

Routers act as gateways, connecting your local network (LAN) to other networks, including the internet. 

Software Troubleshooting: Troubleshoot applications such as Outlook, MS Office, Skype, and other essential software.

Customer Assistance: Guide customers through installing applications and computer peripherals.

Problem Diagnosis: Ask targeted questions to diagnose issues and test alternative solutions until resolved.

Desktop Application Customization: Customize desktop applications to me