Lucid is a market research platform that provides access to authentic, first-party data in over 90 countries. Our products and services enable anyone, in any industry, to ask questions of targeted audiences and find the answers they need – fast. These answers can be used to uncover consumer motivations, increase revenue, and measure the impact of digital advertising. Founded in 2010, Lucid is headquartered in New Orleans, LA with offices in Dallas, New York, London, Sydney, Singapore, Gurgaon, Prague, and Hamburg.
The Opportunity
Lucid is looking for an IT Support Specialist to join our Gurgaon team. The IT Support Specialist, who will be located in our Gurgaon office, will be responsible for all infrastructure and processes that keep the office running. This role is essential to varying facets of the company, including communications, networking, and hardware/software support. The IT Support Specialist will drive the processes necessary to maintain a reliable workplace, in a rapidly growing enterprise. If you are someone who’s interested in supporting a challenging world class IT environment, with many avenues of personal and professional growth, this is the role for you.
Responsibilities
- Coordinate with and support external vendors, such as our ISP and telephone providers
- Ordering required equipment (Computers, Phones etc.)
- Troubleshoot and support wireless and wired networks.
- Support user hardware and software, including laptops, printers etc…
- Windows OS XP-8 and MAC OS X troubleshooting
- Troubleshoot and support email issues (GMAIL/Outlook)
- Develop training materials and procedures to streamline efficiency
- Excellent Communication Skills
- Willing to travel
Qualifications
- 1-3 Years of experience supporting basic IT related issues in an enterprise setting
- Windows OS XP-8 and MAC OS X troubleshooting
- Hardware/Software break fix
- Networking Experience
- Excellent Communication Skills
- VPN configuration and implementation experience (desired)
- Active Directory experience (desired)
- Troubleshooting cloud based infrastructure such as Dropbox, Google Apps, Slack, etc.