Silicon Labs jobs - IT Support Specialist

Description

We are Silicon Labs. We are the leading provider of silicon, software and solutions for a smarter, more connected world.

The Role

As a member of the IT Service Desk, you will provide support for all technical support and IT related issues. Reporting to the IT Service Delivery Manager in Austin, Texas, USA , you will be a specialist with primary responsibility for day-to-day technical support for our global employees for Jira (both on-prem and in cloud) and Confluence software with a secondary role contributing with Level 1 & 2 IT Support of the global Silicon Labs community. At Silicon Labs we have a strong culture of innovation & simplicity, the successful candidate will be able to embrace those key tenets in working with the Silicon Labs team to achieve our goals. As such, you should have a strong passion for technology and solving business problems with IT.

Specifics Include

• 5+ years of experience in Jira & Confluence use and support for a large end-user community
• Experience with customized Jira & Confluence implementations
• Experience in critical issue handling;
• Experience in working with enterprise customers
• Installing, configuring, and troubleshooting desktop pcs, laptops, servers, and networks in a heterogenous technology environment
• Communicating highly technical information to both technical and non-technical personnel
• Maintaining passwords, data integrity, and file system security for the end user environment
• Recommending hardware and software solutions to the greater IT team and participating in pilots and proof-of-concepts for the development of IT projects
• Triaging and diagnosing trouble tickets and requests
• Working on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors; exercising good judgement in selecting methods or techniques for problem resolution
• Keeping the users’ overall IT experience top of mind during all aspects of troubleshooting and problem resolution
• Understanding the ‘big picture’ of Silicon Labs’ deliverables to effectively prioritize work and follow through with all constituents, from individual contributor to senior leadership
• Handling the ticket backlog and day-to-day IT support activities with little instruction
  
  

Qualifications

• Confluence/JIRA (expertise required)
• Enthusiastic, polite, engaging, cool under pressure, self-starting, and exceptionally organized
• Passionate about IT and tech
• Comfortable switching between Windows and Mac
• Outstanding verbal and written skills
• Exceptional problem-solving and documentation skills
• Working knowledge of the following IT platforms and concepts:
• Active Directory
• O365/Exchange
• Linux/Unix
• Microsoft Office
• ServiceNow
• SCCM
• RDP
• Zoom and A/V components such as TV’s, projectors, conferencing systems
• Windows 7, Windows 10, Mac OS
  
  

Education And/or Experience

A technology related bachelor's degree or equivalent in training. Certifications or formal training in Atlassian Suite of products preferred.