Confidential jobs - IT Support Specialist - Office 365/Active Directory

IT Support Specialist - Office 365/Active Directory

experience 3 to 4 Years
salary Salary not disclosed
Posted: 2 Months ago
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Job Description

Your Responsibilities:-

Provide onsite troubleshooting and handling user request through ticketing, email and phone calls in a timely manner within the agreed SLA and processes in India and other Asia Pacific countries as a member of MOIN-Asia IT Service Desk team member-

Administer Microsoft users using Active Directory and software distribution tools-

Support PC / laptop / tablets / mobile data / smartphones / network equipment-

Provide onsite support for Global IT for servers and network components-

Configure network printers in accordance with Global IT standards-

Support MS Office 365 cloud and client applications
  • Asset management of Hilti IT equipment and mobile phones using software and tool provided-

    Administer SAP User accounts and roles-

    Support server backup processes using approved backup solutions-

    Manage and coordinate local projects and be responsible for Global IT rollout
  • Coordination of external IT service providers-

    Compliance with all relevant regulations and company agreements
  • Provide out of hours support when and if required-

    May be required to travel occasionally to remote sites nationally and regionallyYour Profilea) Functional Expertise :-

    Strong PC, laptop, tablet hardware support experience-

    Knowledge and experience of Microsoft Windows Microsoft Windows OS, Microsoft Office, PC hardware / software / tools, network troubleshooting (LAN and TCP / IP) and IT hardware-

    At least 3-5 years proven membership of a globally-oriented IT team-

    At least 3-5 years proven track record in a support role including experience in customer contact
  • Good supportive telephone manner and communication skills-

    Self-motivated team member b) Understanding the Business :-

    Able to prioritize based on business needs-

    Has a clear understanding of the role of IT in the business environment as service provider in achieving the business targets
  • Applies Hilti core values and compliance standards when dealing with IT suppliers-

    Relates to the business reasons driving Hilti IT Strategy- Understanding and defining what needs to be done-

    Clear service orientation and able to adapt himself to newest technology and service innovation-

    Able to quickly demonstrate high levels of motivation and competence in IT tasks-

    Focus on opportunities, proactive ownership and avoid problems (innovator)- Getting things done-

    Structured, self-motivating and independent working style-

    Works and thinks proactively-

    Flexible working approach-

    Shows a strong can-do attitude and is willing to go the 'extra mile'-

    Stays focused on the real issues and identifies the pain points-

    Completes tasks/projects and ensures execution to the endWorking with others :-

    Excellent interpersonal and communication skills across all levels in IT and business, can communicate to all functions of the organization-

    A team player
  • Interacts well with cross-functional teams in Hilti's global IT organizationDeveloping yourself and others :-

    Seeks out opportunities to learn and develop-

    Seeks feedback from customers and colleagues-

    Works to strengthen development areas-

    Prepared to adopt/adapt best practice wherever originates-

    Shares knowledge with others and willing to learn from othersWhat do we not need :-

    Programming language skills-

    Server administration-

    Not enthusiastic about finding the best possible solution for the users-

    Weakness in teamwork or interpersonal cooperation/communicationNon-negotiable criteria :-

    A team player-

    Experienced in installing and maintaining PC/laptop/tablet-

    Microsoft experience and training-

    Driving licence-

    Excellent communication skills in written and spoken English is a must 


    Job Particulars

    Job TypeFull Time
    Hiring Process Face to Face Interview

    About Company

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    Confidential recruiting IT Support Specialist - Office 365/Active Directory Experienced(3 to 4 Years) candidates candidates nearby Gurgaon,.Confidential vacancies for IT Support Specialist - Office 365/Active Directory is recruited through Written-test, Face to Face Interview etc.
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