TMF Group jobs - IT Tool Engineer - ITSM

TMF Group helps its clients operate internationally and ‘belong’ wherever they are in the world. Our work includes helping companies of all sizes with business services such as HR and payroll, accounting and tax, corporate secretarial, global governance and administration and fiduciary services for structured finance, private equity and real estate investments.

IT Tool Engineer & Remedy Developer – The objective is to design, develop, customize and administer Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge Management as well as any other ITSM related IT Tool. Advanced analysis and troubleshooting. Creating and maintaining technical documentation with respect to system design. Therefore, significant experience with recent Remedy/MyIT releases, implementations, and applications is a must. Knowledge of other ITSM related tools is an advantage.

KEY ACCOUNTABILITIES

• Development and Customization of Remedy v9, v19.08
• Administration & Configuration of BMC ITSM - IM, PM, CM, SLM, AM, CMDB, SRM, KM, RM
• Development and Customization of BMC ARS, ITSM, MyIT, SmartIT, Smart Reporting
• Integration of Remedy with 3rd Party Solutions using Web Services, REST APIs.
• Develop and implement customer value through development
• Minimizes the backlog and aging of support issues
• Provide implementation and post implementation customer support
• Experience in various Information Technology platforms and how each fit within and/or complements the enterprise architecture.
• Administration & Creation of Spoon Jobs

CAPABILITIES

• Understands TMF Groups' business lines, regulatory requirements and how the organization is structured.
• Experience in MS Tools support.
• Experience in Action Request System development and ITSM customizations.
• Experience in creating SRDs.
• Experience in creation jobs in Atrium Integrator.
• Experience in Migration, Upgrade, Implementation of BMC AR, ITSM Suite - IM, PM, CM, AM, SLM, CMDB, SRM, KM, RM
• Experience in Mobility Solution - MyIT, Smart IT (DWP)
• Experience in Smart Reporting
• Minimum years of experience: Typically, up to 7 years
• Will be expected to support less experienced staff
• May manage a team, supporting development of more junior team members through objective setting and delivering constructive feedback.
• Supports the up-skilling of team through sharing of knowledge, best practice and coaching
• Will share knowledge to ensure targets are met.
• Understands own motivation and impact of personal impact to optimize personal and team performance
• Builds and maintains relationships at all levels across the Group.
• Develops strong internal & external networks to drive the local strategy
• Engages and builds credibility with influential individuals
• Will be mindful of cultural differences across a diverse organization.
• Communicates (verbally and through written work) information in a clear and concise manner
• Will manage stakeholders' expectations with regards to delivery, escalating concerns as appropriate.

Knowledge & Typical Experience

• Will generate ideas for improvement based on past experience.
• Fully knowledgeable on the day to day activities of their business area.
• Will keep up to date with business trends/ changes in law that will impact their role
• Is aware of client contracts and what is W.I.P./ 'out of scope'
• Identifies and promotes opportunities to share best-practice