Winteck pvt. ltd jobs - IT Vendor Managment

Job description:

Soft skills/experience

·        Working knowledge of Microsoft Word and Excel.

·        A clear and professional telephone manner.

·        Good written and oral communication

·        Good co-ordination skill

·        Respond quickly and efficiently to incoming telephone and email in line with client service levels

·        Move In -Move Out management and Vendor Management.

·        Tracking the customer's quires until it got rectified.

·        Following engineer for closure

·        Communicating with clients and customers about their experience with our service. 

·        Identifying vendors providing man power support for our business calls

 Vendor management Desired skills

Co - ordination with field team , Vendors and Client for Issue resolution.

Enrolling and certifying engineers as per client’s requirement

Maintaining database as per contractual agreement with Engineers/ Vendors

Monitoring and updating the performance of the vendor

Regular reviews for charges, certification and availability for on call support

Support to our help desk team for immediate availability of resource in the required location

Coordinating with vendor and our help desk team for service to the client