Forsys Software jobs - Java Technical Support Executive

Forsys combines bold technology and exceptional teams, to enable business leaders to seize proven benefits of Cloud and Analytics 

• Silicon Valley, CA Headquarters

• Founded in 2010 

• Diverse industry & deep domain expertise in CRM, Quote-to-Cash & ERP

• Strategic Partner and SI for Salesforce, Oracle & Microsoft

• Incubator for Innovative products & solutions

But we're not done, and that's where you come in.

Forsys is looking for Software Engineers to drive and Provide L2 Technical Support for Forsys Suite of products that span across Application Development Platforms involving diverse technologies such as Java, Oracle, Angular, PLSQL etc.. Working with Developers & Executives from Enterprise Technology Customer Organizations to help them use Forsys products without any issues & challenges. Collaborate with Product, Engineering, & Services teams in Forsys to resolve customer issues, escalations and assist in use case implementations

If you are the kind of person who is Excellent in problem solving & troubleshooting skills and able to deliver 24X7 support coverage to our global customer base using Java, J2ee, JavaScript, Webservices, HTML5 and CSS, having Strong communication and interpersonal skills, then this could be your dream job!

How You Will Make An Impact

Candidate coming with 1+ years but not more than 5 years of relevant experience in software development and support with Excellent problem solving & troubleshooting skills,who will be directly interacting with customers/end-users to deliver 24X7 support coverage to our global customer base

You’ll need to have:

• BE/ MCA/ BTech/ BCA or Equivalent

• Experience in maintaining/ supporting Java/ JavaEE based product/ web applications

• Experience working with Web/ Application servers (Preferably Apache, & Tomcat) SQL queries with MySQL, Oracle

• Strong written & verbal communication skills.

• Strong knowledge on Java, SQL, Linux, Cloud Infrastructure.

• Basic knowledge of VM’s, AWS, Azure.

• Any scripting language would be an added advantage (Ex: Bash)

• Exceptional communication & coordination skills

• Experience in providing Level 2 Support for US/ EU customers

• Strong analytical skills

• Flexible with shifts (i.e. after - hours, weekends, and holidays) as needed

• Provide 7x24 rotating on - call support

• Having Knowledge on ITIL fundamentals would be an added advantage.