Function/Business Area Customer Service Location JC DRS Mahuva,Mahuva,Gujarat Job
Responsibilities
Interact with customers on handset related issuesTroubleshoot handset defectsHandle handset related queriesRecord job entry in Customer Relationship Management portalUpgrade software of handsetsAssemble / dismantle smartphones (unibody/duobody)Repair handsets by changing screen, speaker, mic, camera etcRepair handsets by PCB swap, charging connecter replacement etcDeposit of cash collected through serviceVerify handsets for exchange Education Requirement 10 2 / ITI / Diploma, Certification in Device Care (Preferred) Experience Requirement 0 - 4 years Skills & CompetenciesKnowledge of spares operationsKnowledge of CRM SystemsCommunication skillsProblem Solving skillsHandset repair skillsCustomer Focus Location Map JC DRS Mahuva,Mahuva,Gujarat