Reliance Communications jobs - Jio Digital Care Specialist

Function/Business Area Customer Service Location Contact Centre Work From Home (South),Telangana,Telangana Job Responsibilities Purpose of the Customer Service Advisor is to satisfy customer requests and to increase, develop and retain customer base through relationship building and exceptional service Customer Experience Demonstrates ownership on calls with customer contacts by personally ensuring that any action required is completed as promised in a simple, timely and responsive manner Ensures in his / her communication the individual has to consistently demonstrate a professional and friendly tone, Understand & responds to all customers with willingness and appropriate tone and language Offers a solution-based approach to all customer interactions tailored to the needs of the individual customer with a focus on resolving customer queries on first contact. Seeks to educate the customer at every possible opportunity to empower them to self-care in future. Ensures own product, system, process and policy knowledge is current Operational Excellence Adheres to scheduled shifts, rostered start times, end times, break times and any scheduled activities Is available to manage all customer interactions as rostered within parameters Adheres to all Contact Centre Policies , Procedures , Code of Conduct & Legislative requirements. Captures all customer details and data relevant to the call or service intervention efficiently and accurately Resolves Customer queries within agreed timelines. Hygiene JIO Indoor Network is a must , Work from space at the house, Device to take calls ( Computer / Tab / Phone ) , Age no bar. Certified advisor in Contact Centres with a min. of 6 months experience Education Requirement Under Graduate/ Graduate Experience Requirement 6 Months Skills & Competencies High understanding of smartphones, apps, Computer literacy and Internet navigation Location Map Contact Centre Work From Home (South),Telangana,Telangana