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Jr. Customer Service Executive

Tata Communications
Experience : 2 to 3 Years
Location : Pune
Posted on 08 Oct 20
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Job DescriptionLast Date 08 Dec 20
Job Description

Job Family Descriptor
  • Working Knowledge of fibre optics communications system, OSP/ISP/IBD permission statutory requirements
  • Knowledge of PROW/ROW permission process flow
  • Knowledge of International Cable Systems & landing Stations
  • 2-3 years of experience in relevant industry for feasibility / service delivery / service assurance
  • Solution design skills of Ethernet Packet & Optical network
  • Understanding of Transmission/ IP/ VOICE, ISP/OSP network, 2G, 3G technology, Fibre equipment's
  • Responsible for adherence to maintain agreed SLA/KPIs
  • Good knowledge of various interface used to deliver Data, Voice and IP based circuits on transmission network
  • Good Knowledge of ECI and Huawei access products and who have worked on them from configuration, fault management and Planning perspective
  • Excellent written, verbal and presentation skills able to articulate technical concepts into documentation
  • Knowledge of Transmission, Ethernet / DWDM / OTN / MSP and Packet Network Technologies 2G, 3G / Huawei / ECI
Level Descriptor

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Other Knowledge/skills

Minimum qualification & experience

Key Responsibilities

Technical Competencies

Knowledge / Skills
Communication Skills

Job Segment: Service Manager, Manager, Program Manager, Customer Service, Management
  • Jr. Customer Service Executive
  • Experience : 2 to 3
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Tata Communications
Apply now
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