Junior Analyst- Support/Operations jobs in Bangalore at Razorpay

Eligibility:

BE/B.Tech, BCA,B.Sc graduates from 2018 & 2019 Batch with 60% in highest qualification.

Job Description :

Resolve customer tickets over Freshdesk, call, live chat, and social media
Quick turnaround time to answer customer queries and maintain the right categorization of tickets
Identify and assess customers' needs to achieve customer satisfaction and deliver quality responses
Follow communication procedures and guidelines
Go the extra mile to engage customers and keep them happy
Collect and pass feedback to the respective stakeholders bring in impactful solutions
You will be able to interact with some of the largest new age businesses in the country including E-commerce, Travel, that we support.

Who we think will be a great fit?

You have a passion to get things done and you are process oriented. You like to work in collaboration in a team but are independent enough to take quick decisions on your own. You are always the first one to adopt changes and explore new tools. You like to learn new things and want to work with smart people and have fun building something great. If this sounds like you, you will fit right in at Razorpay.

You also meet some of the following requirements -

Knowledge about a customer support app or CRM , such as Freshdesk
Interpersonal skills - Friendly and pleasant demeanor over phone and email
Communication skills - Exceptional verbal and written communication
Listening skills - Understand, anticipate and resolve customer inquiries and issues in a friendly, helpful manner
Attention to detail and accuracy - Excellent organizational skills and multitasking skills
Customer service orientation - Passionate about customers. Cares as much about the customer as the organization. Strong affinity for people and the ability to get along with everyone
Takes initiatives - Quickly and thoroughly solve customer problems when deliveries, transaction or experience do not go 100% as planned.
Flexible to work in shifts and on weekends.

Salary: 240000 - 300000 LPA

Work Location: Bangalore

Razorpay is the only payments solution in India which allows businesses to accept, process and disburse payments with its product suite. It gives you access to all payment modes including credit card, debit card, netbanking, UPI and popular wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money and PayZapp.

Manage Your marketplace, automate NEFT/RTGS/IMPS bank transfers, collect recurring payments, share invoices with customers - all from a single platform. Fast forward your business with Razorpay.

For a long time, we have felt that enabling frictionless transactions is a major problem and nobody seems to be doing it right. We decided to tackle it ourselves. Founded by IIT Roorkee alumni, Razorpay aims to revolutionize online payments by providing clean, developer-friendly APIs and hassle-free integration. We offer a fast, affordable and secure way for merchants, schools, ecommerce and other companies to accept payments online.

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