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Junior Customer Advocate

0 to 3 Years
Posted on 12 Mar 19
Job DescriptionLast Date 13 Apr 19
Job Position: Jr. Customer Advocate - Not for Accounts/Finance

Required Skills:

  • Position requires a very good team player having a blend of excellent solution provider Attitude
  • Maintain and enhance existing customer relationships to ensure high customer satisfaction.
  • Communicate with client over emails/call/text to check the project health
  • Need to chase client to ensure the project is running and receiving payments as per the agreed terms
  • Need to chase development team to make sure the work on the project is going as per the agreed scope of work
  • Need to coordinate with the development team to ensure the regular deliveries are sent to the client
  • In case there is any internal / external discrepancies then the same need to be escalated further level, well within the time
  • Escalation handling is a plus

Job Type

Interview Type

Written-test, Face to Face Interview

Company Description
SynapseIndia was founded in 2000 with a vision to deliver out-of-the-box IT solutions by leveraging advanced technologies and the latest business trends. We started our IT journey with a couple of experts and grew into a big team comprising world-class IT professionals. Today, we offer end-to-end software/web/mobile app development/intelligence solutions.

Our journey from a single space office to the current multi-storey office has been full of unparalleled achievements. Since the inception, we have successfully delivered 10,000+ projects with the 100% client satisfaction rate. Now, we are counted among the most trusted IT outsourcing companies in India. We cater high-quality solutions to SMEs, startups, large enterprises and other organizations across the world.